# Agent Instructions — Carhartt WIP US

This document describes how AI agents should interact with the Carhartt WIP United States storefront at https://us.carhartt-wip.com.

## Scope

This file applies to the US storefront on `us.carhartt-wip.com`.

- Home: `https://us.carhartt-wip.com/en-us/`
- Sitemap: `https://us.carhartt-wip.com/sitemap.xml`
- Discovery sitemap: `https://us.carhartt-wip.com/sitemap_agentic_discovery.xml`

Use the `us.carhartt-wip.com` domain and `/en-us` locale paths when linking users to pages.

## How To Discover Content

Preferred entry points:

- Search: `GET /en-us/search?q={query}`
- Men: `GET /en-us/men`
- Women: `GET /en-us/women`
- Accessories: `GET /en-us/collections/men-accessories`
- Sale: `GET /en-us/collections/sale`
- New Arrivals: `GET /en-us/collections/men-new`
- Best Sellers: `GET /en-us/collections/men-core-products`
- Lookbook: `GET /en-us/lookbook`
- Editorials: `GET /en-us/journal`
- Stores: `GET /en-us/stores`

Use `sitemap.xml` to discover canonical product, collection, editorial, lookbook, store, and utility-page URLs.

## Product and Collection Patterns

Canonical storefront patterns:

- Product page: `GET /en-us/products/{handle}`
- Collection page: `GET /en-us/collections/{handle}`
- Search results: `GET /en-us/search?q={query}`

Prefer canonical product detail pages over collection cards when answering product questions.

## Important Constraints

- This is a headless storefront. Do not assume Shopify Liquid JSON endpoints such as `/products/{handle}.json` or `/collections/{handle}/products.json` exist.
- Prefer HTML storefront routes and sitemap discovery.
- Do not invent pricing, stock, shipping promises, return eligibility, or store availability. Read the live page.
- Do not complete checkout or payment actions without explicit user approval.
- Respect rate limits and avoid aggressive crawling.

## Support and Policy Pages

Customer support:

- Contact: `GET /en-us/contact`
- Shipping: `GET /en-us/shipping`
- Returns & Exchanges: `GET /en-us/returns-exchanges`
- FAQs: `GET /en-us/faq`
- Gift Card: `GET /en-us/products/online-gift-card`
- Start a Return: `https://returns.us.carhartt-wip.com`

Company and brand:

- History: `GET /en-us/history`
- One Brand — Two Stories: `GET /en-us/brands`
- Corporate Social Responsibility: `GET /en-us/csr`
- Careers: `GET /en-us/careers`
- Stores: `GET /en-us/stores`

Policies:

- Terms: `GET /en-us/terms`
- Privacy Policy: `GET /en-us/privacy-policy`

## Current Customer Support Details

The US contact page currently lists:

- Email: `shopusa@carhartt-wip.com`
- Phone: `+1 212-966-5681`
- Hours: `Monday – Sunday 10am-6pm EST`

## Current Shipping and Returns Notes

The live US support pages currently indicate:

- Orders are typically processed within `1-2 business days`
- Free ground shipping is offered on orders over `$50`
- Returns require authorization within `14 days` of delivery
- Returned items must be shipped back within `7 days` of approval
- Refund returns are subject to a `$7` fee
- Exchanges and store-credit returns waive that fee
- Final sale items are not eligible for return or exchange

Always defer to the live shipping and returns pages for the latest terms.

## Brand Context

Carhartt WIP adapts the heritage of Carhartt into contemporary collections shaped by workwear, music, skateboarding, and culture. The US storefront includes menswear, womenswear, accessories, lookbooks, editorials, and store information.

## Agent Guidance

- Start from search, collections, or sitemap entries
- Use canonical PDPs for product facts
- Use support and policy pages for operational questions
- Use the US domain and `/en-us` paths
- Ask for human approval before checkout or payment actions