Open Positions

Carhartt WIP North America is seeking a highly motivated IT Support Specialist to provide technical support for our end-users. The role will establish, maintain and optimize our Helpdesk Operations and enhance our infrastructure environments, with support from our Global Technical team and outsourced IT Managed Service Partner. The successful candidate will support a wide range of technology initiatives & objectives - including Corporate and Store Network and Security, Identity Governance and Access Management (IGA & IAM), and SaaS apps and hardware maintenance. The ideal candidate will have prior experience with helpdesk support, ticketing systems, and a wide variety of operating systems and information technology. The IT Support Specialist reports directly to the Director of Enterprise Systems and I.T.. This position is based in our New York City HQ with an in-office presence required Tuesday through Thursday.

• Provide IT technical support to end-users, both on-site and remotely
• Monitor and manage help desk tickets for head office, stores and remote offices; coordinating with the Global IT team when needed, ensuring adherence to service level agreements (SLAs).
• Establish and maintain the WIP North America helpdesk solution with L0 and L1 responsibilities; engage with partners for L2 escalation.
• Diagnose and resolve technical issues related to hardware, software, conference rooms, office networks, and applications.
• Assist with onboarding and off-boarding of users, leading new employee onboarding sessions, and ensuring on-time delivery of hardware and access.
• Manage the procurement of IT hardware and software (Mac / HP, POS, Meeting room, peripherals) and configuration via MDM tool; maintain inventory of IT assets.
• Maintain technical documentation - write knowledge base how-to articles to support and educate employees.
• Develop and implement new IT policies and processes required to support continued growth and innovation; enforce IT security policies.
• Become the go-to resource for questions on collaboration & business tools such as Microsoft, Google Workspace, Slack and Asana.
• Support network connectivity at our head office, stores and remote showrooms in different time zones.

• Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred)
• 2-4 years of experience in technical support within an enterprise setting.
• Demonstrable knowledge of working within a support role on a ticketing system in a high-pace environment supporting a cloud infrastructure.
• Extensive knowledge of macOS and Windows operating systems, Google Workspace and Slack platforms.
• Proven experience with ticketing and helpdesk systems such as Jira, Asana, Freshdesk.
• Solid experience with Microsoft tools (Admin, Intune, Entra, Sharepoint, etc).
• Strong technical skills with IGA and IAM platforms (Okta, Entra)
• Strong technical skills with networking and security
• A self-starter ability to multitask, prioritize issues based on severity and work independently
• Excellent communication, written and verbal. Ability to communicate clearly with users directly via email, chat, and video conferencing
• Technical project management skills with excellent attention to detail and follow through
• Critical thinking with strong problem-solving and troubleshooting abilities
• Ability to work independently and prioritize multiple initiatives, anticipate business needs, and assess and mitigate risks
• Natural problem solver who enjoys identifying ways to make things better
• Team player with a "no task is too small" attitude.

• Location: Full time at our Soho NY office. Hybrid work schedule, mandated to be in office Tuesday through Thursday.
• Reporting Structure: Direct report to the Director of IS&T
• Compensation: $80-100K

Please send your resume and cover letter to usacareers@carhartt-wip.com with subject line "IT Support Specialist".

Carhartt WIP USA is an equal opportunity employer and is committed to creating an inclusive work environment with a diverse and talented team. We consider, hire, train, promote, and compensate regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

The Ecommerce Customer Service Associate will be responsible for providing support and service to e-commerce customers through phone, chat & e-mail channels. Provide an on-brand customer experience. The candidate will have a positive attitude and ability to problem solve and continuously improve the customer experience.This is a hybrid role based in New York City.

• Respond to customer queries via email, live chat and phone, in a timely professional manner, following Customer Service policies.
• Assist customers with placement of orders, returns, replacements, refunds and exchanges.
• Troubleshoot and resolve fulfillment and system issues with 3rd party warehouse.
• Assist Customer Experience Manager and work with other departments as needed.
• Become an expert on Carhartt WIP product.
• Support e-commerce operational tasks as required.
• Candidate must be available to work holidaysand weekends and be flexible to changes in schedule.

• Ecommerce Customer Service experience preferred.
• Strong writing ability and excellent communication and interpersonal skills.
• Previous experience working with Shopify, Kustomer, ZenDesk or similar CRM tool is a plus.
• Experience working with 3rd party logistics teams, and familiarity with retail operating & inventory systems.
• Strong attention to detail & time management skills.
• Ability to prioritize and multitask.
• Proactive, solution-oriented.
• Knowledge and interest in apparel/fashion.

• Location: Part time at our Soho NY office. Hybrid work schedule, mandated to be in office Tuesday through Thursday(subject to the seasonal schedule).
• Reporting Structure: Direct report to the Customer Experience Manager.
• Compensation: $21hr

Please send your resume and cover letter to usacareers@carhartt-wip.com with subject line "Ecommerce Customer Service Associate".

Carhartt WIP USA is an equal opportunity employer and is committed to creating an inclusive work environment with a diverse and talented team. We consider, hire, train, promote, and compensate regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Carhartt WIP is seeking a Part-Time Sales Associate to work at their New York City retail store. The ideal candidate will provide a positive store experience for our customers and possess strong product knowledge in order to meet sales targets.

• Engage and connect with customers to create a positive shopping experience.
• Execute on-floor, in-person, sales strategies.
• Share product knowledge with customers to maximize sales.
• Engage with customers to build relationships and brand knowledge.
• Maintain knowledge of seasonal collections and current available inventory.
• Assist with daily opening and closing tasks to maintain a clean, neat, and tidy store.
• Merchandise, stock the sales floor, process payments.
• Remain positive and professional, working together with the team to make a great environment for our customers and each other.

• Flexible availability to meet the needs of the business (including evenings and weekends)
• Interest in contemporary fashion, apparel, and pop culture
• Knowledge of basic sales techniques
• Outgoing , positive, affable demeanor
• Bend, lift, open, and move product and fixtures up to 50 lbs., as needed.
• Excellent interpersonal and communication skills, both verbal and written.
• 1-2 years of retail experience preferred.
• Independent, proactive, and reliable work ethic.
• Possess strong knowledge of apparel fits and fabrications.
• Compensation: $20/hour

Please send your resume and cover letter to usacareers@carhartt-wip.com with subject line "Part-Time Sales Associate".

Carhartt WIP USA is an equal opportunity employer and is committed to creating an inclusive work environment with a diverse and talented team. We consider, hire, train, promote, and compensate regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.