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Home Customer Service Returns & Exchanges

Returns & Exchanges

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Return Policy


If you would like to return an item, please send us a request for a return authorization within 14 days of delivery date. All returns must be shipped back to us within 7 days of the request approval.


  • Items must be returned in new & unused condition, with all original packaging and tags attached.
  • Shipping Charges cannot be refunded.
  • Online Orders cannot be returned or exchanged at a physical Carhartt WIP location.
  • Carhartt WIP North America reserves the right to refuse any returns which do not meet our return policy requirements, or are returned without written approval.
  • Items listed as "Final Sale" are not eligible for return or exchange. This includes, but is not limited to: all Sale Items, Gift Cards, select collaborative releases and select items (hats, underwear, socks, gadgets & swimwear).


USA


Orders shipped within the U.S are eligible for refund, exchange, or web store credit.


Refund or Web Store Credit

  • All returns are subject to a $7 return fee.
  • The return fee is waived for exchanges or returns for web store credit.
  • Web store credit can only be redeemed on the Carhartt WIP USA online store, and not at any of our physical store locations.

Exchanges

  • Can be accommodated for the same style in a different size or color, or for a different item of higher or lower value entirely.
  • If the exchanged product’s value is less than 50% of the total return value, the return is considered a refund, and the $7 return fee will apply.
  • Exchanges are only processed upon the receipt of returned item(s) and are based on stock availability and not guaranteed.
  • Exchanged items are shipped free of charge.
  • A maximum of one exchange per item will be allowed.

 

Click here to start your return or exchange:


Start US return

Canada


Orders shipped to Canada are eligible for refund only. All returns are subject to a CA$10 return fee. 

Click here to start your return:


Start CA return

For all other inquiries please visit our contact page.



Defective Items


If an item is received damaged or defective, please contact customer service immediately.



Return to Sender / Refused Packages


Orders refused or deemed undeliverable by the courier will be returned to our warehouse and treated as a return. We will return the items to stock for a refund less a restocking fee.



For all other inquiries please visit our contact page.